Staff Development

TECHNICAL SKILLS MAKE YOU GOOD...
PEOPLE AND ORGANIZATIONAL SKILLS MAKE YOU GREAT...
TRINITY SOLUTIONS TRAINS GREATNESS!!

Mutual Interest Negotiations
A one-day program for all employees.

•Negotiate successfully and maintain positive, ongoing relationships
•The importance of pre-negotiation planning and preparation
•Effective inquiries and investigative techniques
•Maximize the impact of the 10 negotiation spheres of influence
•15 specific negotiation tactics
•Defend yourself against unfair negotiation ploys

Effective Communication Skills for Scientific and Technical Professionals
A one-day training program for employees in scientific, technical and financial positions.

•Confront the "real world" communication challenges of today’s workplace
•Learn to successfully communicate technical information to non-technical people
•Individual assessments of current communication and listening skills
•Overcome the internal and external barriers to successful communication
•Effectively communicate with peers, customers and management

Navigating Your Next Promotion:
Real-World Strategies for Advancing Your Career
A one-day program for all staff levels.

•Discover the 3 pathways to promotion
•Confront today’s promotional realities
•Assess the current and future promotional trends
•Avoid the lethal career killers and promotional viruses
•Assessment and evaluation tools

Creating Effective Workplace Relationships:
The Skills of Internal Customer Service
A one-day training program for all employees.

•Establish trust
•Recognize the root cause of workplace conflict
•Master the techniques of effective conflict resolution
•Move from problem identification to problem solution
•Communicate successfully with resistant or negative people
•Identify the critical skills of effective communication and active listening

Dealing Successfully With P.I.T.A. (Pain in the ... Attitude!) People
A one-day training program for all employees.

•Identify the 10 most difficult, destructive and frustrating workplace attitudes
•Effective strategies for neutralizing the impact of negative people
•Keep your cool when others lose theirs
•Deal successfully with manipulative behaviors
•Diffuse anger in yourself and others
•Influence others in treating you with dignity and respect

Promising the Moon But Delivering a Pizza:
The Realities of Your Customer Service
A one-day training program for employees involved in all levels of customer service.

•Identify the true value of each customer
•Understand the root causes of customer satisfaction and dissatisfaction
•Develop effective strategies for creating exceptional customer service outcomes
•Diffuse problems and deal with difficult or demanding customers
•Strategies for establishing realistic customer expectations
•Assess potential problems before they become a crisis

Effective Team Development
A one-day program for all staff involved in interactive team environments.

•Establish expectations and clear roles and responsibilities
•Understand the phases of team development
•Learn the skills of effective team communication
•Resolve internal team conflicts
•Clarify the team’s role in decision-making
•Develop effective team meeting behaviors

Successfully Managing Multiple Projects and Priorities
A one-day program for all employees.

•Learn to plan effectively
•Maintain your focus: the skills of prioritization
•Implement the 5 critical steps for successful project performance
•Deal with interruptions and disruptions
•Identify the tools of effective organization
•Communicate your current workload and avoid overload