Leadership Development

TECHNICAL SKILLS MAKE YOU GOOD...
PEOPLE AND ORGANIZATIONAL SKILLS MAKE YOU GREAT...
TRINITY SOLUTIONS TRAINS GREATNESS!!

Event-Driven Leadership
A consulting and training intervention to successfully lead organizational change.

• Assess the real world impact of change
• Develop an effective strategic plan
• Reduce the cost and disruption of change
• Avoid the "unintentional consequences" of mismanaged change
• Understand the root causes of change resistance
• Develop the leadership skills of change agency

Successfully Managing Bad Attitudes, Poor Performance and Organizational Change
A two-day program for all levels of supervision, management and leadership.

• Discovering the root causes of bad attitudes
• Successful techniques for preventing and neutralizing the negative impact of bad attitudes
• Effective guidelines for diagnosing the root causes of poor performance
• Selecting the appropriate corrective action for performance and disruptive behavior problems
• Successfully leading the organization through the change process

Performance Driven Leadership: Rebuilding Trust, Commitment and Performance
A one-day program for experienced managers.

• Eliminating obsolete, autocratic, authoritarian management styles
• Identify the shifts in motivation of today’s employees
• Discover the 10 key elements driving job satisfaction and peak performance
• Avoiding the destructive leadership traps
• Effective leadership communication skills
• Delivering criticism effectively

Finding, Hiring and Keeping Highly Productive Employees 
A one-day training program for front-line managers.

• How to develop a real-world needs assessment
• Mastering the 3-phase interviewing process
• Recruit more effectively
• Keep top producers satisfied and reduce costly turnover
• Identify alternative recruiting sources
• Avoiding the 4 deadly hiring traps

The Manager’s Role in Creating Exceptional Customer Service
A one-day training program for supervisors, department heads and middle managers.

• Assessment and evaluation of current customer service levels
• Establish effective customer service standards
• Training, monitoring, and insuring consistent quality
• How to discover the customer’s needs and expectations
• The 6 root causes of customer dissatisfaction
• Effective models for dealing with customer service problems

The Manager’s Tool Kit
A one-day program for new managers and supervisors.

• Developing effective managerial relationships
 •Communication and criticism skills
• The appropriate use of the discipline process
• Effective delegation
• Planning prioritization and completing multiple projects
• Dealing with insubordination and policy abuses

Effective Team Leadership
A one-day program for current or future team leaders.

• The evolution from manager to team leader
• Successful models for team decision making
• Leading efficient team meetings
• Understanding why teams fail
• Regaining momentum with a "stuck" team
• Training and communication

Conflict Resolution Strategies for Leaders
An extensive two-day program for supervisors, middle managers and executives.

• Identify the escalating costs of unresolved conflict
• Avoid dysfunctional responses to conflict
• Learn to diagnose and assess the degree of conflict escalation
• Mediate and arbitrate the conflict of others
• Selecting the appropriate strategy for successful resolution
• Avoiding avoidance