SKILLS MAKE YOU GOOD...
PEOPLE AND ORGANIZATIONAL SKILLS MAKE YOU GREAT...
TRINITY SOLUTIONS TRAINS GREATNESS!!
Evidenced-based / Results Focused /
Confidential, Individualized, Customized
Coaching for private sector, non-profit and public sector professional clients.
Topics for professional development include, yet are not
Career Crisis Intervention
Strategic Planning and Prioritization
Developing Effective Communication Mechanisms
Increased Influence and Impact
w Evaluation Tools include:
360o assessments *
Behavior Styling Instruments
Influencing Strategies Assessment
E.Q. Assessments (Emotional Intelligence)
*Certified in 360° assessment instruments by the Center for Creative Leadership
Every coaching situation is different. There is no “one size fits all” effective coaching model. Specific goals, objectives and measurements are clearly established with activities, strategies and development initiatives developed to achieve your intended outcomes.
The Leaders Role in Creating an Environment that Reduces/Eliminates
Hostility, Conflicts and Claims of Discriminatory Actions
Module One The Leaders Role in Influencing Attitudes
The initial module identifies the primary reasons EEO complaints
occur, especially in an environment of change and uncertainty.
primary root causes of bad attitudes
and correction strategies
how attitude problems become formal complaints
Module Two Successfully Resolving Conflict
This module focuses on addressing and
resolving issues before they become EEO actions.
unacceptable high costs of unresolved conflict
and typical dysfunctional responses to conflict
degrees of conflict escalation
interactive conflict resolution strategies
for mediating the conflict of others
Three Building and Maintaining Organizational Trust
This module addresses establishing an environment where issues are
identified early and resolved without EEO action being considered or
the trust building behaviors
the typical trust destroyers
issues of trust in an environment of uncertainty and instability
Module Four Avoiding the Leadership Traps
This module identifies some of the typical,
unintentional behaviors exhibited by managers/officer that contribute to the
escalation of EEO issues.
Identifying the potential traps of competent, well-intended
the actual and hidden costs of the leadership traps
consulting and training intervention to successfully lead organizational
Assess the real world impact of change
Develop an effective strategic plan
Reduce the cost and disruption of change
Avoid the "unintentional consequences" of mismanaged change
Understand the root causes of change resistance
Develop the leadership skills of change agency
Managing Bad Attitudes, Poor Performance and Organizational Change
two-day program for all levels of supervision, management and leadership.
Discovering the root causes of bad attitudes
Successful techniques for preventing and neutralizing the negative
impact of bad attitudes
Effective guidelines for diagnosing the root causes of poor
Selecting the appropriate corrective action for performance and
disruptive behavior problems
Successfully leading the organization through the change process
Driven Leadership: Rebuilding Trust, Commitment and Performance
A one-day program for experienced managers.
Eliminating obsolete, autocratic, authoritarian management styles
Identify the shifts in motivation of todays employees
Discover the 10 key elements driving job satisfaction and peak
Avoiding the destructive leadership traps
Effective leadership communication skills
Delivering criticism effectively
Hiring and Keeping Highly Productive Employees
one-day training program for front-line managers.
How to develop a real-world needs assessment
Mastering the 3-phase interviewing process
Recruit more effectively
Keep top producers satisfied and reduce costly turnover
Identify alternative recruiting sources
Avoiding the 4 deadly hiring traps
Managers Role in Creating Exceptional Customer Service
one-day training program for supervisors, department heads and middle
Assessment and evaluation of current customer service levels
Establish effective customer service standards
Training, monitoring, and insuring consistent quality
How to discover the customers needs and expectations
The 6 root causes of customer dissatisfaction
Effective models for dealing with customer service problems
Managers Tool Kit
one-day program for new managers and supervisors.
Developing effective managerial relationships
Communication and criticism skills
The appropriate use of the discipline process
Planning prioritization and completing multiple projects
Dealing with insubordination and policy abuses
one-day program for current or future team leaders.
The evolution from manager to team leader
Successful models for team decision making
Leading efficient team meetings
Understanding why teams fail
Regaining momentum with a "stuck" team
Training and communication
Resolution Strategies for Leaders
extensive two-day program for supervisors, middle managers and executives.
Identify the escalating costs of unresolved conflict
Avoid dysfunctional responses to conflict
Learn to diagnose and assess the degree of conflict escalation
Mediate and arbitrate the conflict of others
Selecting the appropriate strategy for successful resolution